The care that you give your jewelry is the most vital part of its longevity. It is the customer’s responsibility to be proactive in the care and maintenance required to keep their jewelry in good condition. Get to know your ring and contact us the moment you have a concern; we are here to help you.
The general care instructions provided with each ring should be followed in order to maintain quality and security of the stones and mountings. It is important that customers come see us semi-annually (or more often if you like) for ring cleaning and mounting inspections, which are free to you for the lifetime of the item.
Please remember that no ring is indestructible and that occasional work may be needed for maintenance. We are happy to help you with this for a minimal charge. Also, we are glad to go over any care instructions with you, so call any time.
Diamond rings purchased at Gilt are guaranteed to appraise with a GIA graduate gemologist appraiser for more than paid for it within 30 days of the sale or we will happily refund the full purchase price.
We will replace any small accent diamonds (melee) free of charge for one year after purchase. We stand behind our jewelry and offer affordable, and often, no charge repairs to pieces from Gilt.
Repairs and sizing costs can vary based on the piece and the circumstances. It is important to us to keep you and your Gilt purchases happy so please call us with any questions or concerns. (503) 226-0629